Size & Fit
Our shoes fit true to size. If you are between sizes we recommend selecting the next full size up. Still unsure? Please contact our customer care team at firstname.lastname@example.org.
SHIPPING & RETURNS
After receiving your shipping confirmation e-mail, expect the following timing:
Express: 24 hr
Standard: 24-48 hrs
Express: 2-3 Business Days
Standard: 3-4 Business Days
Rest of the World:
Express: 2-4 days business days.
Free shipping for all orders over 150€.｜Free returns in SPAIN, EU*, USA, UK, CANADA and AUSTRALIA. Please note that all orders over £135 sent to the UK will be charged UK Customs Duty.
You can return your product up to 30 days after purchase in Europe, the UK, the US, Canada and Australia. For more info, see the fullreturns page.
What does on-demand mean?
On-demand production means we don’t produce any more or any less than what is ordered. This means that every time we launch a new collection, we wait for new orders to come in to begin producing. This is the most sustainable way of shopping because it creates 0% excess material. This is why we give you 30% off at launch - to encourage on-demand shopping. After two weeks, when the first batch of orders begins production, the discount drops to 15%.
How is on-demand sustainable?
On-demand is one of the most sustainable production methods out there because instead of making clothesen masse,we wait for orders to come in so we can produce exactly the amount that is asked for. This way we don’t have any leftover stock or fabric - most brands burn this or take it to landfills, a massive threat to our ecosystem.
How long do I have to wait to receive my order?
You can check shipping times on every individual product page. Please bear in mind that since all items are made to order and produced from scratch to avoid waste and overproduction, different sizes will be in different stages of production and therefore have different shipping times. So make sure to click on the size you want to see how long it will take to arrive.
How do I know what size to buy?
Our shoes fit true to size. We have a size chart in every product page where you can consult measurements as well. However, if you’re still unsure, there’s tons of reviews on our page where you can see images and feedback from fellow customers.
How do I know if a product is on-demand or just on sale?
At ALOHAS, we don’t believe in sales. In fact, we’ve fully reversed the traditional sales calendar. When you see an item at a discount of 30% or 15%, it means it was launched recently. In order to incentivize on-demand shopping, we give you this discountatlaunch, notafter.
Why are some sizes in stock and some in pre-order?
Whenever we launch a new product, all sizes are inpre-order. However, because not everyone is 100% satisfied with their product, an item might get returned eventually. When this happens, it becomes in-stock because it has already been produced. This is why some sizes appear in stock - so make sure to always check the size you’re looking for, not the whole product.
How long is each on-demand phase?
After a collection is launched, it takes us approximately two weeks to determine accurate demand levels for each item. Once this time finishes, we begin producing, and the discount drops to 15%. This would be the second batch of orders, which takes about five weeks to produce. After these are sent out, the items are now in-stock and at full price.
How do you ensure prime labor conditions?
We’re lucky to have a very close relationship with our manufacturers and factory workers. We have a zero-tolerance policy when it comes to discrimination and are always making sure the best standards are met. Our team visits our factories periodically to ensure that everything is running smoothly, prime labor conditions are met and strict quality and labor condition standards are in place.
Muy cómodos, los materiales muy buenos. Muy contenta con la compra y la atención recibida
I loved these shoes but didn’t fit well so I asked for store credit
Comfort quality and faaaaast shipping !