We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request a return through our website:
https://returns.alohas.io/#/
As a customer, it is your responsibility to follow the general requirements (return policy) when returning your package and consult the RETURNS section on our FAQ:
https://www.alohas.io/pages/faq before sending an item back - WHAT IS THE RETURN POLICY
The return request must be made within 30 days from the delivery date. If you exceed this timeframe, unfortunately, won't be able to offer a refund, store credit, or exchange. We will accept a return on ALOHAS items that are in new condition, unworn, tags unremoved, and free of damages.
We offer free returns for Spain, European Union*, the UK, Australia, Canada, and the United States
* EXCEPT: Albania, Andorra, Bosnia, and Herzegovina, Cyprus, Croatia, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, and Turkey.
As per our FAQs, associated costs will be charged to you in case you don't use the original packaging.
IMPORTANT: In case you are returning from a free-return country, please make sure you exclusively use the pre-paid label generated using our return process. In case the return is not free for you, please make sure all taxes and duties are covered when you pay for your return. We only process those returns that arrive at our warehouse directly, without any customs paperwork or payment from our side.
In any case, we highly recommend always keeping the tracking information, as we may request them as proof of return.
Once we receive the item(s) back, and after the proper inspection, you'll receive a confirmation email of either your refund, your Store Credit code, or your new purchase order for the exchange.