- Sanitary and health conscious measures in warehouse operations, the delivery process and office dynamics.
- 24 to 72 hour express delivery after receiving your shipping confirmation email.
- Returns extended to 45 days.
Can I still shop online?
Yes! Our online shop is still open and we continue to launch new styles every few days.
Do you have health security measures in place?
Of course! We are in constant communication with our production team. The factories and warehouses we work with are adhering to new sanitary regulations to ensure maximum safety for all employees in their facilities. The logistics companies that we partner with have also enforced extreme precautions for packaging and delivery. Our office team has been working from home for several weeks and will continue to do so for the time being.
When will I receive my package?
We have newly introduced 24 to 72 hour express delivery.
What if I want to return or exchange a product?
First and foremost, please read this important message from our team.
Secondly, we would like to inform you that the process has not changed. However, we have extended the return period to 45 days. Our pre-paid return labels work through drop-off. In case you cannot access a drop-off location right now, don't worry. For now, just make sure to activate the return process by requesting the return via our website on time, downloading the label (it will not expire!), and preparing the package, which you can take to a Point Pack location once possible.
Please note that:
* Once your package has left our warehouse, we cannot guarantee a successful change in delivery address in case you might want to do so. If the change is requested and processed before your order has shipped, it is possible to make a change in the delivery address.
* If you requested a refund, please be aware that our warehouse team will take a few days to be able to open and inspect returned packages. As soon as we are able to, we will process your refund or Store Credit code, and you'll receive the confirmation email then.